Terms of Service

1. Agreement to these terms

These Terms of Service govern access to and use of Saaporo's website, applications, platform, documentation, and related services. By creating an account, accepting an order form, purchasing a subscription, or using the service, the customer agrees to these terms on behalf of itself and its authorized users.

2. The Saaporo service

Saaporo provides a client operations platform for managing client accounts, onboarding, projects, files, approvals, requests, workflows, reporting, integrations, and related collaboration. Features may change as the service evolves, and some functionality may depend on the selected plan, region, configuration, or third-party provider.

3. Customer accounts and authorized users

Customers are responsible for the accuracy of account information, the people invited to a workspace, the permissions assigned to each user, and activity conducted through customer accounts. Login credentials must be kept confidential and suspected unauthorized access must be reported promptly.

Customers must ensure that authorized users follow these terms and any policies or restrictions applicable to the workspace.

4. Customer content

Customers retain ownership of content submitted to Saaporo. Customers grant Saaporo the limited rights necessary to host, process, transmit, display, back up, and otherwise handle that content for the purpose of providing, securing, supporting, and improving the service.

Customers are responsible for having the rights, permissions, notices, and lawful bases required to upload and process content, including personal data relating to clients, employees, contractors, and other stakeholders.

5. Acceptable use

The service may not be used to:

• Break applicable law or infringe intellectual-property, privacy, or other rights
• Distribute malware, harmful code, spam, or fraudulent content
• Access systems, accounts, or data without authorization
• Interfere with service availability, security, or normal operation
• Probe, scan, or test vulnerabilities without written permission
• Use automated methods that create unreasonable load or bypass product limits
• Process content prohibited by an applicable agreement or product policy

Saaporo may investigate, restrict, or suspend activity that creates material legal, security, or operational risk.

6. Subscriptions, fees, and taxes

Subscription fees, billing periods, included usage, renewal terms, and cancellation rules are described at purchase or in an applicable order form. Fees are exclusive of taxes unless stated otherwise. Customers are responsible for applicable taxes other than taxes based on Saaporo's net income.

Paid subscriptions may renew automatically unless cancelled according to the applicable plan terms. Overdue amounts may result in restricted access after reasonable notice.

7. Trials, beta features, and free services

Trials, previews, beta features, or free services may be limited, changed, or discontinued. They may not be subject to the same availability commitments, support levels, warranties, or security documentation as generally available paid features.

8. Third-party services and integrations

Saaporo may connect with third-party services selected by the customer. Third-party services are governed by their own terms, availability, privacy practices, and security controls. Saaporo is not responsible for changes, interruptions, or actions of third-party providers.

Customers authorize Saaporo to exchange data with connected services according to the customer's configuration and instructions.

9. Confidentiality

Each party will protect the other party's confidential information using reasonable care and will use it only as required to perform obligations, exercise rights, or comply with law. Confidential information does not include information that is public through no breach, independently developed, or lawfully received without restriction.

10. Security and data protection

Saaporo maintains administrative, technical, and organizational measures designed to protect customer data. Additional data-protection terms may be included in a data-processing agreement, security addendum, or enterprise order form.

No online service can guarantee absolute security. Customers remain responsible for authorized users, workspace permissions, exported data, and the security of connected third-party systems.

11. Intellectual property

Saaporo and its licensors retain all rights in the service, software, documentation, trademarks, designs, and product materials. These terms do not transfer ownership of Saaporo technology to customers.

Feedback may be used to improve the service without restriction or payment, provided Saaporo does not identify the customer publicly without permission.

12. Support and service changes

Support channels and service levels depend on the selected plan or order form. Saaporo may make changes required for security, compliance, performance, product development, or provider availability. Material reductions to contracted functionality will be handled according to the applicable agreement.

13. Suspension

Saaporo may suspend access where reasonably necessary to prevent harm, address unlawful use, respond to a security incident, protect other customers, or address overdue fees. Where practical, Saaporo will provide notice and an opportunity to resolve the issue.

14. Term and termination

Either party may terminate as permitted by the subscription terms or order form. Upon termination, access ends and customer data is handled according to the applicable export, retention, and deletion terms. Provisions that by their nature should survive termination will continue to apply.

15. Warranties and disclaimers

Saaporo will provide the service with reasonable skill and care and according to any express commitments in an order form. Except where prohibited by law, the service is otherwise provided without implied warranties, including warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

16. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, revenues, goodwill, or data, except where an agreement expressly states otherwise.

Unless an order form provides a different limit, Saaporo's aggregate liability arising from the service is limited to the fees paid or payable for the service during the twelve months preceding the event giving rise to the claim. Limitations do not apply where they are prohibited by law.

17. Indemnity

Customers will defend and indemnify Saaporo against third-party claims arising from unlawful customer content, unauthorized use of the service, or breach of the customer's obligations, to the extent permitted by law and subject to reasonable cooperation and control of the defense.

18. Governing law and disputes

Unless an order form states otherwise, these terms are governed by the laws of Germany, excluding conflict-of-law principles, and disputes are subject to the courts of Berlin. Mandatory consumer or statutory rights are not excluded where they apply.

19. Changes to these terms

Saaporo may update these terms to reflect product, legal, or operational changes. Material changes will be communicated where required. Continued use after an effective date constitutes acceptance where permitted by law.

20. Contact

Questions about these terms may be sent to legal@saaporo.com.